Frequently asked questions
Answers, all in one place.
Questions about membership, insurance, eligibility, Expanded Pediatric Care, and PANS & PANDAS. Each service page also carries its own FAQ section.
Pediatric Direct Primary Care
Is Direct Primary Care health insurance?
No. DPC is a membership arrangement for primary care services provided by Shipley Pediatrics. Families should maintain appropriate insurance coverage for healthcare needs and services outside the membership.
Can we keep our health insurance and join DPC?
Yes, generally families can maintain health insurance while participating in DPC. However, eligibility can be affected by Shipley Pediatrics' existing agreements with certain insurance carriers. Currently, patients covered by Blue Cross Blue Shield or Montana Medicaid are not eligible for Shipley's DPC membership.
Does every child in my family have to join?
Membership can be structured around the children your family wishes to enroll, subject to Shipley Pediatrics' membership and eligibility requirements.
What happens if my child needs a specialist?
Jen can help determine when specialty care is appropriate and help coordinate your child's next steps. Services provided by outside specialists are not included in the DPC membership.
Are labs, imaging and prescriptions included?
Outside laboratory testing, imaging, medications, and other third-party services are generally separate from the DPC membership and may be billed by those providers or processed through your insurance.
What if my child has ADHD, migraines, POTS, or another complex condition?
One of Shipley Pediatrics' unique strengths is Jen's extensive background caring for children with neurologic and complex pediatric conditions. Depending on your child's needs, some concerns may be appropriately managed through primary care while others may benefit from Shipley's Expanded Pediatric Care services.
Expanded Pediatric Care
Is Expanded Pediatric Care the same as Pediatric DPC?
No. Pediatric DPC is designed to provide your child's ongoing primary care. Expanded Pediatric Care is designed for children who need more specialized, in-depth, or ongoing support for complex health concerns.
Does Expanded Pediatric Care replace my child's pediatrician?
Not necessarily. Families may maintain their existing pediatrician or primary care provider while working with Jen for Expanded Pediatric Care.
Is this a one-time consultation?
Expanded Pediatric Care is structured as an ongoing monthly membership so Jen can follow your child's progress, make adjustments, and provide continuity over time.
Does membership include outside labs, imaging, medications, or specialists?
Services provided outside Shipley Pediatrics—including outside laboratory testing, imaging, medications, hospital services, and specialty care—are separate from the membership and may be billed by those providers or processed through your insurance.
Can Jen work with my child's other providers?
Care coordination can be an important part of managing complex pediatric concerns. When appropriate, Shipley Pediatrics can help coordinate with your child's primary care provider, specialists, therapists, and other members of their care team.
What if I'm not sure which Shipley service my child needs?
That's okay. Contact Shipley Pediatrics and tell us a little about what you're looking for. We'll help guide you toward the most appropriate next step.
Explore Expanded Pediatric Care
PANS & PANDAS Care
Are PANS and PANDAS the same thing?
No. PANS describes a clinical syndrome involving the abrupt onset of specific neuropsychiatric symptoms and can have different possible triggers or associations. PANDAS is generally considered a subset associated with group A streptococcal infection.
Does having strep and OCD or tics mean my child has PANDAS?
Not necessarily. Strep infections are common in children, as are conditions such as OCD and tic disorders. The timing, abruptness, symptom pattern, medical history, and other diagnostic considerations are important when evaluating possible PANDAS.
Is there a test for PANS or PANDAS?
There is currently no single laboratory test or biomarker that can definitively diagnose PANS or PANDAS. Diagnosis requires clinical evaluation and consideration of other possible explanations for a child's symptoms.
Does my child need to already have a diagnosis?
No. Shipley Pediatrics can work with families who are concerned about sudden changes and are seeking further evaluation as well as families whose child has previously been diagnosed.
Will my child need laboratory testing?
Not necessarily. Testing should be based on your child's individual history, symptoms, physical findings, and clinical needs rather than using the same panel of tests for every child.
Can Jen work with my child's existing pediatrician or specialists?
Yes. When appropriate, collaboration with your child's existing healthcare team can be an important part of caring for complex symptoms.
Is PANS & PANDAS Care part of Pediatric DPC or Expanded Pediatric Care?
PANS & PANDAS Care is being developed as a dedicated specialty care pathway within Shipley Pediatrics. Our team can help you understand which Shipley service is most appropriate for your child's needs.
How much does PANS & PANDAS Care cost?
We are currently finalizing the service and pricing structure. Please contact Shipley Pediatrics for current information and to discuss next steps.
Still have a question?
Tell us a little about what you're looking for and we'll help guide you toward the most appropriate next step.